Terms of Service

1. Agreement to these terms

These Terms of Service (“Terms”) govern your access to and use of the Cleats websites, applications, and services (collectively, the “Service”). By accessing or using the Service, you agree to these Terms. If you use the Service for an organization, you represent that you have authority to bind that organization.

2. The Service

Cleats provides CRM accountability tools for sales teams. Features may include evaluating business records against customer-defined rules, surfacing operational risks, supporting follow-up actions, and reporting on execution. Waitlist, preview, beta, or evaluation features may be incomplete and may change.

3. Eligibility and accounts

You must be legally able to enter into these Terms. You are responsible for accurate account information, safeguarding your credentials, and activity under your account. Notify us promptly if you believe an account has been compromised.

4. Customer data and permissions

You retain your rights in information submitted to or processed through the Service (“Customer Data”). You grant Cleats permission to host, process, transmit, and display Customer Data as necessary to provide, secure, support, and improve the Service. You are responsible for having the rights and permissions needed to provide Customer Data and connect third-party systems.

5. Acceptable use

You may not use the Service to:

• Break the law or violate another person’s rights.
• Access accounts, systems, or data without authorization.
• Introduce malware or interfere with the Service’s operation or security.
• Reverse engineer or circumvent access, usage, or security controls except where law permits.
• Use the Service to develop or train a competing product without our written permission.

6. Third-party services

The Service may connect with third-party products such as identity providers and CRM platforms. Your use of those products is governed by their terms and privacy practices. Cleats is not responsible for third-party products outside our control.

7. Cleats intellectual property

Cleats and its licensors own the Service, including its software, design, documentation, and branding. These Terms give you a limited, non-exclusive, non-transferable right to use the Service as authorized; they do not transfer ownership. If you provide feedback, you permit us to use it without restriction or compensation.

8. Availability and changes

We may modify, suspend, or discontinue parts of the Service. We aim to operate the Service reliably but do not promise uninterrupted or error-free availability. We may impose reasonable limits to protect the Service and its users.

9. Suspension and termination

You may stop using the Service at any time. We may suspend or terminate access if you violate these Terms, create risk for the Service or others, fail to pay agreed fees, or if required by law. Provisions that by their nature should survive termination will continue to apply.

10. Disclaimers

To the maximum extent permitted by law, the Service is provided “as is” and “as available.” Cleats disclaims implied warranties, including merchantability, fitness for a particular purpose, title, and non-infringement. Cleats does not guarantee that recommendations, classifications, or automated actions will be complete or error-free; you remain responsible for business decisions and use of the Service.

11. Limitation of liability

To the maximum extent permitted by law, Cleats will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, data, goodwill, or business opportunities. Cleats’ aggregate liability arising from the Service will not exceed the greater of amounts paid to Cleats for the Service during the twelve months before the event giving rise to liability or one hundred U.S. dollars.

12. Changes to these terms

We may update these Terms. We will post the updated Terms here and revise the effective date. Continued use after an update takes effect means you accept the updated Terms.

13. Contact

Questions about these Terms can be sent to support@cleats.ai.